One Christmas Eve green and red paper airplanes flittered about while the holiday carols of Celestina Warbeck warbled in the background, her voice delightfully intermixing with the smell of fresh pine, cinnamon, candy canes and cookie dough as Lead Goblin Petition Certifier Audrey Ames-Weasley sat drumming her fingers and scowling behind a towering stack of memos.  It was four thirty in the afternoon and even as the air filled with holiday spice and joyful jingle bells from the song and fragrance jars, Audrey felt like a Grinch in the Goblin Office. She was angry at...