Dear sir/madam
We are in receipt of your claim which is currently being evaluated and investigated by this office. Persuant to California Insurance Code 2695.7, we are required to advise you why your claim is still open.
We will need additional time to complete the investigation and analysis of the damages and the claim for several reasons, including but not limited to the following:
X COMPLETION OF TREATMENT TO EVALUATE CLAIM
We appreciate your help and cooperation to resolve this claim. Thank you.
Sincerely,
** PLEASE ADVISE AN ANTICIPATED RELEASE DATE.
Sincerely,