Disclaimer- I do not own 15 ft mechs with transforming abilities. That would be Hasbro. Prompt was "Masks."
If asked to describe their fellow Special Ops. Officer in a couple of words, you would get a variety of answers. Some would focus on his fascination with earth's culture or his love of music. Others would speak of his prowess on the battlefield, his dedication to the bots under his command, the way he cheered on those he served through his humor and laughter. Or perhaps they would comment on his affinity for random dance parties in the common room and spontaneously breaking into human dance moves in the hallways. They would speak of his ability to sprawl and look comfortable over any piece of furniture, as he radiated a sense of peace and relaxation to all that were around them.
No one would mention the fact that he never removed his visor outside of his living quarters, or the fact that he never had less than three weapons on him at all times. There would be no mention of his ability to carry out orders that would cause another mech's energon to run cold. Or the nights when the memories of those perfectly executed missions would tear him awake from recharge with a horrified scream stuck in his processors. You wouldn't hear about the days when he was tempted to end all the pain by extinguishing his own spark.
If you asked everyone who served on the Ark to describe Jazz, no one would say that he was a broken mech. Because Prowl would jump in front of Megatron's fusion cannon before he exposed his love's mask to the world.