Southend of Berk - Home to Ruffnut's Baking Company, opened in 2014 by brother and sister team, Tuffnut and Ruffnut Thorston.

Thursday Night, the day before Chef Hofferson arrives - 19:53pm

Heather went to the two men sitting at Table 7, saying "hi, welcome to Ruffnut's Baking Company. Have you decided what you want to eat tonight?"

"Yeah, alright. We'll have a large pizza. Half-pepperoni, half, uh... hey, Fishlegs, it's mushroom, right?"

"Yes, mushroom's my half." Fishlegs said, before looking at Heather and saying "yeah, we both got a promotion today."

"Well, congratulations and I hope you enjoy your meal." Heather said warmly as she went back into the kitchen.

RUFFNUT: It was at a very early age that I discovered I had a real, true passion and talent for anything having to do with the culinary arts. So, in 2014, my brother and I invested over a million dollars that we inherited from a bunch of relatives into this restaurant, to make my dream come true.

20:35

When Cami served it out to her, Heather brought a large lasagne for two to a husband and wife sitting on Table 5, forcing a kind smile onto her face as she said "enjoy your meal... hopefully..."

RUFFNUT: But... we're in the restaurant business. It's not all, like... daisies, ponies or parrots. See, about two years ago, these... reviewers, bloggers, decided to make up lies, saying that they ate the food and that it was disgusting. And... we lost a tremendous amount of business.

20:57

Ruff was looking at her phone as she worked on the pizza, reading the comments on her Twitter page. "Tuff, they're saying it again. It's a whole fucking storm of abuse. Someone's calling me a medium ogre!"

"Don't listen to 'em, sis!" Tuffnut called as Ruffnut went into her office to think. "If they hate it, they're just fucking haters!"

"Tuffnut, we got a problem." Heather said when walking into the kitchen. "The couple on Table 5 don't like the lasagne..."

CAMICAZI: There's actually a lot of things wrong with the food that... well, she just doesn't realise. Y'know? Too much garlic, too much butter, overcooked...

Tuffnut walked over to the couple eating the lasagne. "Hello, my name's Tuffnut. How are you enjoying your meal..."

"Hm... I have to admit, I'm not a fan..." the woman said. "There's something off about it... not sure what it is, though..."

HEATHER: If there is any criticism... Tuff shuts them up. You know, he always says "ooh, you don't know how to eat real food" or stuff like that...

"Hey, if you don't know what you like, why are you criticising it?!" Tuff snapped at the woman, before taking the dish away. The woman and her husband were both amused by this, before she said "so, apparently, I don't know what I like to eat..."

TUFFNUT: If anybody tells me my sister's food is no good. I just tell 'em to leave the restaurant.

Tuffnut came into the kitchen and put the plate of lasagne in the sink. Ruffnut noticed this as she worked on the pizza, saying "what was that?"

"Just that couple with the lasagne!" Tuffnut said. "Don't worry, I'm gonna tell 'em to fuck off!"

HEATHER: Worst part is, when there is a problem, he doesn't tell Ruff or let her know, or whatever. It's just dust under the rug, except the dust is... well, shit...

21:25pm

Heather stood at the counter, groaning as she heard Tuffnut and Ruffnut arguing, before Snotlout walked up to the counter. "Can I help you, sir?"

"Yeah, uh... we ordered a pizza, like... an hour and a half ago... what's the holdup?"

Before Heather could answer, Tuffnut came up to the counter and said "who the hell is this guy?!"

"He's the customer who ordered the pizza for ta..."

"Yeah, is there some kind of drama going on back there or what?" Snotlout suddenly said, taking a few steps back in worry as Tuffnut's nostrils flared.

HEATHER: Arguing with customers is very frequent. They usually swear, threaten and kick out... pretty much anyone who complains.

"It ain't your fucking business what goes on in that kitchen! If you wanna wait, you wait! You don't wanna wait, you pay and you go!"

"Pay?! I'm not paying for something you didn't even fucking serve me!" Snotlout snapped back. "Well, fuck this, we're going..."

CAMICAZI: Yeah, drama in and out of the kitchen's very common. In fact, not having drama's rather uncommon, now that I think about it.

"Cami, what the fuck is going on out there?!" Ruffnut snapped as she finished making the pizza. Cami said "the guy with the pizza's getting rightfully impatient."

"Well, I just finished and I hope he likes it!" Ruff said maliciously. "I just made it extra spicy for that fat fuck!"

"Ruff, cancel the pizza, the guys are leaving!" Heather called in to the kitchen, trying to talk over Tuffnut's arguing with Snotlout and Fishlegs.

"Son of a bitch!" Ruffnut muttered under her breath as she threw the finished but still undercooked pizza into the trash and stormed out of the kitchen.

RUFFNUT: The customer is not always right... everyone always thinks we're gonna shout, and rave, and kick you outside, but that's just not true...

21:43pm

Heather, Cami and the customers all watched in silent shock as the twins argued with Fishlegs and Snotlout in the centre of the restaurant, slowly edging towards the door as the conversation grew more intense.

"You wanna fuck with me, you just fucking try! Go ahead, fucking try!" Ruffnut said as she waved a carving knife at them. Fishlegs said "nobody's gonna wanna do that with you, you fucking psycho!"

"Piss off! Go! GO!" Tuffnut shouted, as Snotlout said "we are getting out, you fucking halfwit!"

The pair finally escaped out the door and stormed down the street, Ruffnut standing outside the door still pointing the knife as she said "yeah, keep walking, fatties! Maybe KFC still has shit to spare for those potty mouths!"

"Get a therapist, you crazy bitch!" Snotlout shouted to her, only for her to say "why don't you get a fucking room, you fags!"

She furiously stormed back into the restaurant and headed to the kitchen, the makeup on her face being streamed and stained by tears as she said "this is... you guys! I make excellent food, so FUCK YOU ALL! YOU CAN'T COME IN HERE AND SAY THESE THINGS, ARE YOU KIDDING ME?! This is ridiculous! I have never seen anything like this! God, I gotta get a drink! Close it all up! I'm fucking done for tonight!"

CAMICAZI: I have to be honest... I actually think Chef Hofferson is gonna be fighting for a lost cause here... she's wasting her time...

As she grabbed her coat and stormed out of the restaurant, Heather sighed as she said "well, that was... eventful..."

"Indeed, it was... indeed it was..." Cami said, before looking up at the television equipment that had been hung up by Astrid's studio that morning. "Say... did the twins know that we were being recorded all night?"

RUFFNUT: And I'm so glad that Chef Astrid Hofferson is coming, cause she's gonna taste my food and she'll finally shut up those haters and make us a success!

Coming up: Chef Hofferson finally arrives... at Ruffnut's Baking Company...