Disclaimer: I do not own any of the characters. They only thing that I do own is the plot and only that. All the characters, their pasts and personalities are owned by Stephenie Meyer, the Author of the Twilight Saga! : ) xx
A/N: This is another chapter I decided to put up. As usual read and review and I would like to ask something. I'm looking for a beta reader for this story, if anyone knows a good beta reader or is one and would like to beta this fanfic then please send me a message (PM) or review and tell me. Thanks xx
Chapter 7: Dawn - Bella POV
My alarm went off. It was the dawn of another day. What I saw yesterday, was it true? It was. I knew it was. At the moment it was 7.30. I had work. I was sure Renee would take care of the house and then Hannah's alarm went off followed by Aaron's. They woke up and got up. I went down to the guest bathroom. This was the only room that was never used. When I was finished and had my work suit on I went up to do my hair. I decided to just put my hair in a pony tail because I wasn't in the mood. In the kitchen I found Renee had already cooked food but I didn't bother to say hi to her this morning and just didn't feel like eating so I went up to my room to brush my teeth. It wasn't the time and place. Once I was ready, with my handbag containing my phone, purse and keys with some extra necessities I thought it was an acceptable time to leave my house and go to work. After 4 years of university and study I was finally pursuing my career. I was happy with that thought. Along the way to the hospital I started to think. Why was I unhappy with Renee and Charlie? Firstly because Renee has already broken Charlie's heart and it unfair for him to get sucked back in to just get rejected once again. I don't he'll cope very well because he's always loved Renee and if she shuns him out again then he'll break down. Secondly, she's going to break Phil's heart if she hasn't already and it isn't fair for him. She vowed to love him forever when they got married but if she has broken that vow then obviously she's not worth any man. And lastly Elliemay would never forgive her. I still remember when Phil and Renee used to fight she'd always come to me saying she was sorry that id don't happy family. I always used to tell her that she was my happy family and if she ever disappeared I would never forgive myself. It was true. Even though I was always sad that my father couldn't experience me grow up like I've seen Elliemay has I knew that there will always be a something good is waiting for me over the river. I didn't know how Aaron and Hannah would react but I don't think Aaron will care since he's never had a good relationship with Phil but Hannah is completely the opposite. She loves Phil more then she'll ever love Renee whom I've never understood but I guess I understand that Renee can be a little grouchy at times. Soon I arrived at the E.C.E.A. Hospital. I would have to ask Carlisle what that stood for later. I stayed in car after I parked it to regain composure otherwise Esme would think that I've gone crazy. I tried to look happy and think happy thoughts. What was good in my life right now? Elliemay was at my house and I'd most likely see her when I get home today. I have a new job and made new friends possibly even consider them family. And I smiled at that thought. I decided to stop there and get out. I took my handbag out and placed in on my shoulder and locked my car. As I walked towards the entrance I started to think whether I'd be a good psychologist or just a stupid woman aiming way to high for her standards. I knew that I'd know pretty soon since I've been trained to read body language and the persons pitch of voice to judge the truth from the lie. I guess it helps us now whether our patients are really in need of therapy or they just like wasting our time. I entered and saw that the whole waiting room was full. It was a busy day today. I walked to the reception counter and greeted Esme.
'Hello dear what can I do for you?' she said smiling at me. I was confused. I had work.
'Do you know where my allocated appointments for today are?' I asked.
'Well actually you have a day off today because it's a Wednesday but if you're willing to stay Rosalie is in the office next to you on the left, she works as a computer specialist so just knock on her door and she'll show you.' She informed me. I realised it was my day off and felt stupid but I just nodded at her and walked towards my office. I unlocked the door and instantly noticed some big changes. The walls were repainted with blue paint, the carpet renewed to a green and table was blue too. The colour scheme had changed but the whole room was renovated. I had green couches with a black printer in the corner of the room to the right of the desk. I also noticed that there was a new computer on my table and it was silver with a wireless keyboard and mouse. I opened the drawers and noticed that each one had different stationary. The first one had new pens with various colours along with pencils, whiteout, sharpeners and erasers. The second drawer had post-it notes in various sizes and colours. Carlisle had noticed my love for colour because everything was colourful with all the colours of the rainbow. I would have to thank him later. The third and last drawer had empty books. It seemed like there were hundreds of books within the one drawer. Carlisle had chosen the largest drawer by far to put them in which was a good idea because goodness knew how much books were in there. All of them were different colours again and wee spiral bound which if I got the choice would have been my preference. I put down my handbag under the table and went to knock on Rosalie's door.
'Come in.' Rosalie confirmed. I opened the door and saw Rosalie on her computer touch typing. I knew how to touch type yet I wasn't good at it.
'Hello Bella what can I do for you?' she asked kindly.
'Hey Rosalie, Esme told me that you would know where my appointment are. Is she right?' I asked unsure of myself.
'Yes she is. Is it okay if I go into your room?' she asked hesitantly.
'Make yourself at home.' I told her honestly. She started to talk as she entered my office.
'Well our hospital has recently updated everything. So what I mean is that a couple of months ago we used to file the patients records and test results in paper form into filing cabinets. Of course it got hard to find everyone papers and at times we lost them so we went to the Health and Medical Training Board and they suggested something for us. What they told us to do was to firstly to upload everyone's papers into the computer. I now that sounds crazy and at first we did too but they also told us this. Out in the big wide world they have many programs for hospitals and surgery's to file their patients records into the computer. The one they told us would help us the most considering we've got thousands of patients here was Medical Director. The problem for us was that all our computers used to run on the 32 bit Windows version and Medical Director would only work on the 64 bit Windows. Carlisle suggested we would look for another program but since I'm the Computer Specialist here I test ran this program on a 64 bit computer and I was amazed. It could hold all our patients records and personal information a little bit like an address book, bill them when they came and make appointments all on the one program. Carlisle decided it would be a waste to ignore it and find something else that would be of equal value so we sat and thought of a new resolution. We have bought new computers for the whole hospital. It costed a lot and took us around one to two years to have enough money but we have had fundraisers and with the patients paying for us we eventually saved enough. All our computers are now 64 bits with Windows 7 and the Microsoft office Professional. They are all the same and are all Acers. We figured that since they would also have the touch screen it would help us the most.' She stopped talking and then asked me something. 'Are you keeping up?' she asked laughing at my expression.
'Yes but barely but I understand everything thankfully. Is the Medical Director program working on the computers right now?' I asked.
'Yes we bought the software and have downloaded the program. The only downside to this is that every six months or so we have to upgrade it but it's free because we have subscribed and paid the fee upfront. Do you want me to show you how to use the program?' she asked me.
'I think you're going to have to Rosalie.' I laughed.
'Yeah I think so too. If it makes it easier just call me Rose.' She said while turning on my computer and waiting for it to load. 'First thing is that you have to make a password to your computer. Make it easy and simple and then come to me and give it to me. I'm not going to tell anyone but I need to know in case you forget or a virus hacks into it. You're allowed to personalise this computer however you want. Think of it like it's yours but just don't put any personal files on there because we'll get them mixed up with the patients records. Another thing, we need to make an account for you on Medical Director.' She opened the program and pressed a couple of buttons. 'Okay your username is best to be your name and password needs to be something that no one thinks of. It can't be a date of birth or any personal information as anyone will be able to hack into it. Once you think of a password write it down with your computer one and bring them to me. Right now I'm just going to make it password unless you have a password already.' She paused to see if I did and honestly I did.
'I do have a password. Can I make it mine now?' I asked.
'Sure but first write it down on a piece of paper so I can see the strength of it.' I took out a post it note and wrote the password on it. It was going to be 'Textiles2000' as that was my favourite subject and the 2000 represented the year one I got an award for it. No one knew that but me.
'Very good that's going to be your password from now on. Don't change it unless you tell me okay?' she made sure I knew how this worked.
'Yep I understand.' She finished making my account with my username being Bella Swan as opposed to Isabella and my password being 'Textiles2000'. I waited for her to complete the final processes of the account and then she started to talk again.
'Okay here you will put in the names of any patients that you work with even if it's only for 2 minutes. It bills them but we are a Bulk Billing hospital meaning that the Health Insurance Providers for each patient pays for all the costs. If you don't find a person's name you click on the 'New' button and you will type up all their information. But if it's easier for you Esme has forms that will take 5 minutes for the patient to fill out and they can just give it to you and then you type all the information from there. You can bill them if you want but it can be passed on to Esme if you don't get it done. For billing, you click on the patient's name, type in the item numbers which I'll give you the guide for and just click bill. It's simple but if you have any problems either leave them for Esme or ask one of us for help. If you want to put in an appointment you click on 'Appointments' and a new screen come up. In there you just type the patients name, press the 'Tab' button on your keyboard and then a screen with most likely names will come up. Click on the correct patients name and the appointment will be made. The positive side to this is that any changes that will happen on this program will come up on all the computers in this hospital because these computers have been networked. Don't close this window EVER until you are absolutely sure you won't need to use it again because then when you open it again there'll be problems. Do you have any questions?' Rosalie asked as she completed her lecture.
'No thanks Rose I'll forever be in debt.' I told her with an authentic smile.
'Is the Medical Director password going to be the computer one as well?' she asked.
'Yeah might as well.' I replied. My brain can only hold so much. With that she just nodded, smiled and left with the paper that I had written my password on.
The first thing I decided to do was set my computer a password. I did so and decided to change the picture into a cat with a ball of string. Then I opened the Appointments on Medical Director to see how many appointment I had. The first thing that came to mind when I read them was I wasn't going to get a rest on my first day. Every open slot was filled and I can understand why when I was away for a whole week. My first appointment was at 9 am sharp and I had 15 minutes til they were to come in. I went out to Esme to ask her a couple of things.
'Hey Esme, sorry to bother you but Rose told me you had file for the patients that won't be on the computer. Can I have some? I can just take one and photocopy them in my office.' I told her.
'Here you go dear. Another thing, for your department do you know where to put the patients progress?' She asked me.
'Honestly no.' I told her.
'You have choices. You can type them on Medical Director but I think the typing sounds will put the patients off so the other option is this. Even though we have all the patients' records on the computer we still use the hard copies. If you would like, in your filing cabinet I placed some new files and the bottom drawer has green papers that have been lined and are titled progress notes. If you would like you can use them and when you have time, type them up later.' She suggested.
'Thanks Esme that sounds great.' I commended her. I was thankful that I was employed in a fair and happy environment otherwise things would have gone totally wrong. I walked back to my office with the forms and looked in the filing cabinets. She was correct of course. There were green pages and in the drawer above it there were new empty files. I placed the forms in the first filing cabinet and waited for my first patient. Before they arrived I was ready and prepared. I had placed a couple of progress notes on my desk so I wouldn't run out and had the patients name recorded on the top. When it was finally time I went out to the waiting room and called the patients name. My first patient was named Angela Webber. She followed me to the office and I opened the door for her.
'Good morning Miss Weber.' I greeted her. 'Please take a seat. How have you been this morning?' I asked making small talk before the pressure came on. She looked shy but was generally a happy girl.
'I'm good thanks, just call me Angela. What about you Miss...' she paused.
'My name is Isabella Swan, but you can just call me Bella. And to answer your question, I'm very good thanks.' I replied trying to sound kind and professional at the same time. 'What's been bothering you and how may I help you?' I asked her.
'Well I don't know how to tell you. My relationship with a male is getting hard because of another friendship with someone else and I don't know what to do.' She said nervously. This statement confirmed to me that she was shy and wasn't comfortable with being open to everyone.
'Well how about you start with getting me to know you a little bit first.' I suggested and that eased her down a bit.
'As you already know my name is Angela Webber and I'm 20 years of age. I am in my last year of university but as my hobby I like photography. I live in an apartment and I am currently living on my own.' She said. So she has moved out of home.
'Would you like to tell me a little about your family?' I asked her politely. She just nodded simply and started to talk.
'My mother is only a house wife but she's the best anyone could ask for. She does have hobbies like tennis but doesn't play much as she takes care of my brothers. My father is a Lutheran minister and due to this I hardly see him. This sometimes annoys me but I guess I have gotten used to it. I also twin brothers Joshua and Isaac. They are 9 years old but they are very mature for their age because my mother has brought us up well.' She spoke highly of her mother and it was clear she adored her. Angela spoke in a faint voice and didn't speak like most people. She kept it short but sweet. I wrote all the information she told me of her family on to the progress note in case I have to ever refer to it. She didn't seem to speak so highly of her father though and this may play an important role in her presence here.
'Okay Angela would you like to tell me about your childhood now?' Again she just nodded and started to speak.
'When I started school my mother was always there for me until she fell pregnant with my brothers. She still tried to experience my schooling life with her pregnancy but it proved to be difficult. My father was still learning about religion back then and even then he never had time for me. It never worried me though knowing still I had a loving mother and soon two new siblings I could kill my time with. When I got my reports I would nearly always get A's and the only subject I wouldn't get an A in was art because my art teacher in reality was a stuck up bitch. She never cared about how we felt it was always about her. I didn't care though and neither did my mother knowing I hated art anyway but my father had a completely different reaction. He loves art and thinks it's a wonderful way of expressing one's feelings and tried to get me to enjoy it but nothing succeeded until he introduced me to a camera. I loved taking pictures and he was relieved that some part of art was always going to be in my life. As the years progressed so did my love for photography and by the time I had graduated from High school I thought of myself as being almost professional in it, but no intention to brag. I was never a problem child and always gave people the space they need. I had friends form school I still hang out with but none of them understand me.' I could tell we were getting to the point of her problem so instead of asking her about her dilemma I decided it was easier to reword it and see her response.
'What about your friends, what are they like?' I asked her.
'Well, my best childhood friend is Jessica Stanley and although she's a shallow person she can be nice sometimes. Then there's Mike Newton who is Jessica's boyfriend. He's a friendly guy and knows when someone is hurt but unlike some he doesn't give peoples a lot of space. He's like a golden retriever, talks to people every day and I can remember in High school that every time a new girl would start he would walk to her class every day.' She giggled at this slightly, regained her composure, gave me a slight smile and restarted with her descriptions but got slightly uncomfortable, probably because we are getting close to the main topic. 'My other friends include Eric Yorkie and Ben Cheney.' Okay I assume these are the males she mentioned earlier. 'Eric is a really geeky guy on the outside but on the inside he's a nice person with feelings for others and cares about stuff. Ben is a very sweet and caring guy, cares about basically everything that he is involved in and he likes movies. I guess this is the point where we reach my problem. I g out with Ben but unfortunately I have been having weird feelings towards Eric. I don't want to get into anything serious with Eric because I think that will ruin our friendship. Also I don't want to hurt Ben in the process then end up regretting everything.' She said slowly and quietly. She was worried about making others happy instead of making sure she was happy.
'Are you happy with Ben?' I asked finally getting familiarised with names and such. I didn't think this was a psychological problem and just something she had to talk to with Ben and Eric but I guess she didn't want to and preferred this. It was easy enough for my first shot at this.
'Yes actually we have been going out since senior year and been happy ever since. We both attend the same university together and have made many commitments to make sure we stay happy together.' She informed me and I could tell she was being honest because she was composed and her voice was normal pitch. In the past couple of minutes I have got to know what she is comfortable with and what she isn't which was going to help me with this.
'And what about Eric? Does he make you happy to the extent that Ben does? It seems like you're very happy with Ben.' I told her trying to read her facial expression. I got nothing unfortunately.
'I'm very happy with Ben and am happy to stay with him. Eric doesn't make me feel happy like Ben does but he makes me feel open and that's one of the things Ben can't do. I'm not sure what to decide and I'm not sure if I can do this anymore.' She told and her voice started to crack.
'My psychological advice is I would like you to keep attending her to me every week and tell me the news and events but if you want friendly advice then just take what makes you happy and feels right. Wait a little bit and then you'll get what you want eventually.' I told her with a comforting smile. She smiled back and stood up.
'Thank you for helping me with this. Do you want me to call every week for an appointment or do we just make a weekly appointment that is fixed?' she asked.
'What's best for you?' I asked her making sure I got her opinion first.
'I would rather it be fixed and the same time and day as today please.' She said politely and not demanding in any way.
'Okay well I will see you next Monday then.' I told her as I completed righting a sticky note to make sure I remembered this.
'Okay but May I ask you a personal question?' she asked nervous again.
'Sure go ahead.' Not sure of what to expect.
'Are you Bella Swan that's the daughter of Charlie Swan, Chief of Police in forks?' she asked almost excitedly. How did she know?
'Yes actually but how did you know?' I asked completely flabbergasted.
'Well I live in Forks and I attended Forks High School and would constantly see your father at possibly every party I attended because of the drunken guys.' She said with a laugh. Forks High was known to be very small in population and not very happy but I didn't say anything. I just smiled and said, 'That's him. Actually he's here at my house today. Would you like to come over for dinner?' I asked her.
'I would love to. Is it okay to bring Ben with me too?' she asked getting really excited.
'Sure I'd like to meet him.' I told her. 'But I won't say anything about this.' I motioned meaning her meeting with me.
'Thanks. I'll just need your address.' She said like it was something obvious I had missed.
'Of course.' I told her and wrote down my address on a post-it note with the time of six o'clock in the evening. 'See you at 6.' I told her. We farewelled each other and she left the office. I followed her with the note that had her wanted appointments on it and I wanted to ask Esme how to make them fixed automatically.
'Hello Esme, because we are ahead of time can you show me how to make fixed appointments for a period of time and then delete it if the patient doesn't want to come anymore?' I asked not sure if it came out right.
'Sure dear come here and I'll show you.' She said kindly. She clicked on an 'Edit' button and then clicked on the 'Fixed' under the chevron. Then she showed me how to unfix it and she did exactly the same except click on a 'Remove' button. I had learned many things about this software within one day and was planning to learn more. Esme told me she had already billed Angela and that there was no need to do it at all for today. I thanked her and called the next patient up.
The day went pretty quickly with patients having numerous problems, ones that I had to research later to fix them. None of them wanted a fixed appointment and said they'd come if their dilemma persisted. Of course I couldn't disagree with their decision and told them to feel free and drop by anytime. By the time I had finished with my duties for the day it was almost four in the evening.
'Esme I think everything is in order. Do you need anything?' I asked.
'No dear, thanks for coming today and helping out and have a good day.' She smiled at me. Carlisle walked towards me and I smiled.
'Hello. Thanks Carlisle for everything. My office really feels like home and I'm sure the patients have seen the changes and like them so thanks.'
'You're welcome but what are you doing here today? It's your day off remember?' he asked with a laugh. I couldn't help but laugh with him and then replied to his previous comment.
'Yes but I thought it would be good to learn some things and I did thanks to Rose and Esme. You have a nice family Carlisle and you're a good person.' I told him honestly.
'Why thank you Bella. That's very nice of you and I consider you family too.' I was touched.
'Thank you.' I said barely a whisper. We said our good byes and I headed home with my handbag to tell my family of our guests tonight when all of the previous night's memories flooded back in.
A/N: Hope you liked it. This is the second chapter today. I could have waited til tomorrow but I wanted to get it over and done with. Read and review and if you're a beta PM me please! Thanks for your help throughout this story and I wish you well! xx Fatema
