Belle expected Graham to manage a team of fifteen, not four. A blonde and a dark-haired women introduce themselves as Emma and Mary-Margaret. They are the software team while Geppetto, a middle-aged man, is the queue manager. Belle wonders what a queue manager does. David, a friendly-looking man, is the administrator of Emerald2.5.

Once the formal introductions are over and done with, everyone goes back to their workstations. The sounds of click-clacking of the keyboards fill the quiet office. Belle turns to her colleague, Mulan, and she gets the distinct impression that she's not impressed with the grave workplace, too.