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Joined 04-05-16, id: 7713475, Profile Updated: 04-05-16

Top 10 Tips for Choosing an IT Company
There is a multitude of criteria to consider when choosing an IT company. You'll want to consider your company's ultimate technology goals and focus on those criteria. Whether you want to become more efficient, more mobile, or have a better website interface for your customers, you also need to focus on the basics.
1 Response Times
Response times vary depending on what level of support you are willing to pay for, the type of issue, and how severe the problem is, but you should expect your IT company to offer a guaranteed initial response time and an expected fix time.
2 Account Managers and Technicians
Find out who, specifically, will take responsibility for your account, and how available they'll be. While it's great to build a relationship with a primary technician who knows their way around your system and office, it is also important that someone else can handle your needs when that technician is unavailable.
3 . Contact
Make sure your support company either has a dedicated number with someone always available to answer, an online support request system, or an email address that goes straight to the support team. Ideally it should have all three.
4 Call Prioritization
Be sure you know and are comfortable with your IT support company's protocol for prioritizing calls. You want to be sure that anything that prevents working is given utmost priority, followed by problems that are slowing productivity.
5 What is covered in the support contract?
Most support companies will cover labor charges, and hardware or specified software incidents. Terms vary, but generally expect 15 to 30 day payment terms for pay-as-you-go or break-fix support. Support contracts tend to be paid monthly, quarterly or annually and are usually payable in advance. If you are unhappy with the service you receive, be sure the cancellation policy allows you to get out of the contract quickly and easily.
6 What is not covered in the support contract?
What are examples of things that you may be billed for separately such as on-site visits, or removing viruses?
7 Peripherals
Your IT company will usually support the computers and the servers, but do they charge extra for devices that connect to the main computers such as printers, scanners, mobiles, etc.?
8 Levels of Support
Many IT support companies offer a choice of service levels to suit different budgets and requirements. These may include support tiers such as pay-as-you-go, break-fix, managed service, or parts included.
9 Remote Management and Monitoring
Remote management allows your IT support companies to monitor upgrades and fix your network, servers, and computers without having to visit your premises.
10 Disaster Recovery Policy
What measures are in place to prevent disasters and what provisions are in place for business continuity in the event of a disaster? What are the plans for securing and backing up data?
Just like an interview process, ask for references. Ask customers if the company delivered what they promised? Were they easy to get in contact with? Would you use them again? At Snap Technology we are a reliable and professional IT management service company that can meet all of your business' needs. Schedule a free, no obligation assessment today to see what we can do for you.
IT Support Company Alpharetta