43

"Hello there, this is Ianto Harkness-Jones, I purchased some little doll strollers last month to put away for Christmas for my grandlings and… excuse me?" Ianto blinked as the woman on the other end interrupted, barking for a receipt number.

"Well, I purchased on-line … have that here if you like" he said, looking at the laptop screen and the copy on there. He was about to read out the numbers when she barked again.

"I don't' have all day. What is the problem?"

Ianto leaned back and stared at the phone on speaker "Well… the wheel fell off and a screw is missing…"

"Not our problem if your kid is too rough. You need to purchase for the correct age groups."

"Excuse me?" Ianto took a deep breath "I purchased several and it happened within the first few minutes of play. A fault that some others have when checked as well. A screw left out and it is not your store's fault, rather the manufacturer…"

"Then call them!"

She hung up.

Ianto stared at the phone and blinked slowly "OK."

Ianto rang again, this time asking for complaints. The man on the other end sounded tired as he answered and Ianto felt a little sorry for him as he explained "I purchased some doll strollers last month and they are faulty. The lady on the first call did not care to help me with the problem so instead, I wish to invoke the 90 day returns policy and send back all those that are faulty for a full refund and I will simply be more carful, coming in-store to personally choose more. Of course… I purchased a lot of things that day that are also set aside. I could return everything bar the one opened and played with, then purchase elsewhere where they have a polite customer service."

"Hold on now sir, may I have the invoice number?" the man asked, suddenly alert. Ianto read it out and waited to hear the gasp. The amount at the bottom of the invoice in the tens of thousands. Ianto did not buy small ya know. He had purchased over thirty of those feckin strollers for the village kids as well as other toys. If they want them back... they can shove them up their arses.

"Sir, I am dreadfully sorry for the misunderstanding. I assure you, if you bring back those that are faulty, we will be happy to exchange them for the same or similar. Please let us remedy this for you."

Better.

"Well… as long as I don't' have to speak with her, it puts me off purchasing with you anymore and if you check my account … my customer number is on the top of that invoice... you will find that last year I spent over a million pounds in your bloody toy department." Ianto said smugly "You need to do better."

"Of course sir… I assure you… we value your custom."

It took half an hour for the manager to call, crawling and apologizing as he promised to 're-educate' the woman on her customer skills. Ianto hated acting like a bigwig sometimes, really did. His need to apologize all the time so strong as he calmly bit it back and agreed that was best.

His babies deserved the best … the entire village of them!