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README for Microsoft Works 2000

August l999

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(c) Copyright Microsoft Corporation, 1999

For the latest information on Works, visit our Web site at

http://www.microsoft.com/support, or, to access the Web site

from within any Works program, on the Help menu, point to

Microsoft on the Web, and then click Online Support.

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HOW TO USE THIS DOCUMENT

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To more easily view this document, maximize the Notepad window.

To print this document, click Print on the File menu.

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CONTENTS

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Installing Microsoft Works

Issues

Frequently Asked Questions

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INSTALLING MICROSOFT WORKS

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To install Works:

1. Insert the Works CD-ROM labeled Disc 1 into your CD-ROM drive.

Setup starts automatically.

2. Follow the instructions on your screen to install Works.

If Setup does not start automatically, do the following:

1. On the taskbar, click the Start button, and then click Run.

2. In the Open box, type the letter of your CD-ROM drive followed

by a colon (:), and then \setup.

For example, if your CD-ROM drive letter is d, type d:\setup.

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ISSUES

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With certain operating system configurations, Microsoft Outlook

Express does not properly configure Messaging Application

Programming Interface (MAPI) when it is installed. Applications

may stop working when you click the Send command on the File menu.

Solution:

1. Double-click the Outlook Express icon on the desktop.

- or -

On the taskbar, click the Start button, point to Programs,

and then click Outlook Express.

The Internet Connection Wizard appears.

2. Follow the instructions.

This properly configures MAPI.

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In the "Getting Started with Works" book in the "Accessibility

for People with Disabilities" chapter, it says that a subsidiary

information card is included with Works 2000. This is incorrect.

No card is included with Works 2000.

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MICROSOFT WORKS SUITE ONLY:

If you are using Outlook, and also using Word as your e-mail

editor (WordMail), an error may occur that causes Outlook or

Word to stop functioning.

Try one of the following:

Do not use WordMail with Works 2000.

1. Start Outlook.

2. On the Tools menu, click Options.

3. On the Mail Format tab, clear the Use Microsoft Word to Edit

E-mail Messages check box.

4. Click Apply.

5. Click Close.

Uninstall Word in Works Suite Add-in.

NOTE: This removes all Works templates and tasks from the Works

Task Launcher, and removes Works enhancements from Word.

1. On the taskbar, click the Start button, point to Settings, and

then click Control Panel.

2. Double-click Add/Remove Programs.

3. On the Install/Uninstall tab, select Word in Works Suite

Add-in.

4. Click Add/Remove to uninstall the Word in Works Suite Add-in.

To restore the Word templates and tasks after you uninstall Word,

reinstall Works Suite 2000 without checking the Word in Works

Suite Add-In check box.

Additional solutions may be provided with future Word service pack

releases.

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FREQUENTLY ASKED QUESTIONS

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A. Why don't my Works 4.5 templates show up after I upgrade?

B. How do I set up Works 2000 on my computer without removing

Works 4.5?

C. Can I install individual programs from the Works 2000

Standard edition?

D. Why can't I can find my files from Works 4.5 or earlier?

E: Do I have to convert my existing Works files after I install

Works 2000?

F: After I upgrade to Works 2000, can I share files with people

using earlier versions of Works?

G: If I remove a program from the Works Task Launcher, how can

I get it back?

H: What if I insert the euro symbol and it doesn't show up in

my document?

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Q: Why don't the Works 4.5 templates I created show up after

I upgrade?

A: You need to upgrade your existing Works 4.5 templates.

1. On the taskbar, click the Start button, point to

Programs, and then click Microsoft Works.

2. In the Works Task Launcher, click the Programs tab.

3. Click the program in which your Works 4.5 templates

were created (ie: Word Processor, Spreadsheet, or

Database).

4. Click Start a Blank program name.

5. On the File menu, click Open.

6. Switch to the drive or folder where the template

is located and double-click the template name.

The default location for templates created in

Works 4.5 or earlier is

C:\Program Files\MSWorks\Documents.

7. On the File menu, click Save As.

8. In the Save As dialog box, click Template.

The Save As Template dialog appears.

9. Type a name for the template, and click OK.

Works saves the template you created in

C:\Program Files\Microsoft Works\Template.

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Q: How do I set up Works 2000 on my computer without removing

Works 4.5?

A: Microsoft recommends that you remove older versions of

Works when you install Works 2000 because some program

files are shared between Works 2000 and previous

versions or Works.

WARNING: Installing multiple versions of Works can result

in data loss.

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Q: Can I install individual programs from the Works 2000

Standard edition?

A: No. Due to the high level of integration offered in

Works 2000, all of the standard programs (Database,

Calendar, Word Processor, Spreadsheet, and Works

Task Launcher) are installed together.

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Q: Why can't I find my files from Works 4.5 or earlier?



A: The files may be stored in a folder other than the one in

which you are looking.



1. On the taskbar, click the Start button, point to Find,

and then click Files or Folders.

2. In the Named box, type all or part of the file name

that you are looking for.

3. Click Find Now.

4. Double-click the file name.



NOTE: The Works 2000 default directory is

C:\My Documents. The default directory for previous

versions of Works is C:\Program Files\MSWorks\Documents.

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Q: Do I have to convert my existing Works files after I

install Works 2000?

A: WORD PROCESSOR:

No. Although the file format used by the Word Processor

has changed in Works 2000, the Works 2000 Word Processor

will open Works 3.0, 4.0, 4.5, and 4.5a files and

convert them automatically. You do not need to convert

them to another format before installing.



CALENDAR NOTES:

No. The Calendar file format changed for Works 2000,

but the Calendar is converted automatically when you

install Works 2000.

DATABASE and SPREADSHEETS:

No. The format of Database and Spreadsheet files has

not changed.

ADDRESS BOOK:

Yes. Microsoft recommends that you convert your existing

address book to the new Address Book. By moving your old

address book information to the Address Book, you can

access your data not only from the Word Processor

but also from the Calendar and Outlook Express.

To convert your old address book information to the new

Address Book:

1. On the taskbar, click the Start button, point to

Programs, then click Microsoft Works.

2. In the Works Task Launcher, click the Programs tab.

3. Click Address Book.

4. Click Address Book converter.

5. Click Start.

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Q: After I upgrade to Works 2000, can I share files with

people using earlier versions of Works?

A: Yes. The file format for the Spreadsheet and Database

has not changed. The Word Processor has changed, but Works

2000 includes a converter that allows you to save files

in the Works 4.0, 4.5, and 4.5a format.

NOTES:

* The Works 4.x converter is installed with both the

Minimum and Complete installation options in Works

2000. The converter for Works 3.0 is installed

only with the Complete installation option.



* A converter that allows you to open Works 2000

documents in Works 4.5 is available on the

Microsoft Web site, http://www.microsoft.com.

If you are temporarily unable to download the

converter, save your file with an extension of

.rtf (Rich Text Format). You can then open

the .rtf file in any version of Works.

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Q: If I remove a program from the Works Task Launcher, how

can I get it back?

A: If you removed a Works program such as the Word Processor,

Spreadsheet, Database, or Calendar, you must reinstall

Works for it to appear in the Works Task Launcher.

For Microsoft Suite programs such as Microsoft Money,

Microsoft Encarta World Atlas, or Microsoft Picture It,

reinstall the Works Suite. Make sure you check the box

next to the program you want to install. Also, make sure

all of the boxes next to the programs you want to keep

installed on your computer are checked.

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Q: What if I insert the euro symbol and it doesn't show up in

my document?

A: You may be using a font that doesn't support the euro

symbol or you may need to download a service patch for

your operating system.



Use one of the following fonts, included with Works, that

supports the euro symbol: Arial, Century Gothic, Comic

Sans MS, Courier New, Franklin Gothic Book, Franklin

Gothic Medium Condensed, Impact, Tahoma, Times New Roman,

and Verdana.

If you are using Microsoft Windows 95 or Microsoft Windows

NT Workstation 4.0, you need to add euro support to your

computer. For information, see the Microsoft euro support

Web site at http://www.microsoft.com/windows/downloads/.

Select your operating system and download the service

patch that contains the euro updates.

In Microsoft Windows 98, the euro symbol is supported

automatically.

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Q: While using Works, some of my toolbar buttons appear as

blank boxes at the top of the screen. How can I fix this?

A: This is a known issue with machines that have a 3D ATI

Rage Pro Video Card installed, however this problem may

occur on machines with other video cards installed as well.

To remedy this problem you must turn off the hardware

acceleration on your video card.

Follow these steps to disable your hardware acceleration:

1. On the taskbar, click the Start button, point to

Settings and then click Control Panel.

2. Double-click the Display icon.

3. Click the Settings tab.

4. Click the Advanced button.

5. Click the Performance tab.

6. Next to Hardware acceleration, point to the slider

and then click and hold the mouse while you drag the

slider as far to the left as it will go. It should

appear next to None.

NOTE:



* When you engage in other tasks that will require

hardware acceleration, such as playing games,

repeat the steps above to restore the hardware

acceleration back to Full. Failure to do so will

result in poor game display performance.

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ADDITIONAL KNOWN ISSUES:

Changing Color Settings:

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When changing the color setting on your computer from 256 Colors to High Color (16 bit), you must either restart your computer, or reduce the hardware acceleration on your video card. Failure to either restart your computer or minimize your hardware acceleration could result in a General Protection Fault Error and a potential loss of data. To reduce your hardware acceleration for your video card, follow the instructions below.

This problem is related to the ATI Rage II Video Card drivers, but may be caused by other video cards and drivers. To prevent this from problem from occurring in the future, reinstall the latest drivers from the ATI website.

Follow these steps to disable your hardware acceleration:

1. On the taskbar, click the Start button, point to

Settings and then click Control Panel.

2. Double-click the Display icon.

3. Click the Settings tab.

4. Click the Advanced button.

5. Click the Performance tab.

6. Next to Hardware acceleration, point to the slider

and then click and hold the mouse while you drag the

slider as far to the left as it will go. It should

appear next to None.

7. Click OK and then click Close.