After a nice episode of The Teletubbies, Heather leaves the motel room. Before going to the hospital, Heather tries going into Pete's Bowl-O-Rama. The doors are locked. So Heather continues down Carroll Street until she reaches Brookhaven Hospital. Heather walks up to the door of the building. "I have two choices. Go in and find Leonard or go back to Jack's Inn and say there was nothing in the hospital except a few nurses. I think I'll go back to the motel." Heather turns around when out of nowhere a split headed mummified dog launches at her. "Okay, I'll go to the hospital." Heather goes into the hospital. There seems to be no-one around. Heather enters the reception office. In the office she finds a map and a strange symbol. "I've seen this strange symbol in the last few hours. Just ignored it though. I wonder what will happen if I touch it." Heather touches it and the world turns red. A strange image appears in front of her. It is covered in writing. The writing says 'Reception Office.'

Meanwhile in the pits of hell

Samael, Pyramid Head and Dahlia are having a game of Twister. Dr Kauffman is spinning the spinner. "Samael, right hand red." Sameal moves his right hand onto the red spot, his hands slips and he falls to the ground. "Putting in that no floating rule was unfair." Samael sulks. "You're just a bad loser. Loser." Dahlia says just as she slips. "Pyramid Head wins this round. Round 3 coming up." Samael looks at his watch. "Crap. I'm meant to be letting Puppet Nurses loose in Brookhaven Hospital." Samael starts heading towards a hellish door. "You're disqualified Sammy. Ernest Baldwin shall take your place." Dr Kauffman announces.

Back at the hospital

Heather leaves the reception. To her right is a nurse looking at the floor, holding a steel pipe. Drool is falling from the nurse's mouth. "Finally a nurse. Doug...."The nurse hits Heather with the steel pipe. "Ok, that hurt. Anyway there is a load mo...." The nurse hits Heather again. "Stop that. There's monsters out th..." The nurse hits Heather again. A massive sign appears. The sign says 'GAME OVER.' Heather appears in the reception office again and equips her Shotgun. "Those health drinks, first aid kits and needles must have had a real use. I thought I needed to get high on them." Heather leaves the reception office and runs through the hospital blasting any nurse that dares cross her path. She soon finds a diary, which seems more like a letter to her. The entry says:-

My dear Heather,

How I've longed to see you. You make me horny. Meet me in the otherworld morgue where we can have fun. Stanley Coleman

P.S Bring my doll with you.

Heather looks at the diary in disgust and shots the doll with her shotgun. She leaves the diary and now gone doll and heads to room S12 on the third floor. Inside she finds no useful items; there is only a bed and a ringing telephone. Heather answers the phone. "Hello, Silent Hill Pizza Place. We deliver 24 hours a day, 7 days a week. What would you like?" There is an awkward silence before a voice on the other end is heard. "Sorry, wrong number." Heather laughs. "I was only joking." The voice on the other end now sounds angry. "Claudia! You little bitch. I've told you once." Heather looks at the phone. "Well, I'm sorry. I'm not Claudia. I'm Heather. Who are you?"

"I'm Leonard Wolf. I thought you were my runt of daughter." Leonard says. "Claudia is your daughter?" Heather asks, picking the paint off the wall. "You know her. Are you one of her little followers? Do you think God is going to let you in paradise? You're a very stupid person." Leonard mocks Heather. Heather is disgusted that someone would think she was a friend of Claudia. "No. Never. I hate that bitch. She stole my happy cheese burger, then my TV and then she killed my father. So I'm here to kill that crazy bitch. Sorry if I offended you, but I hate her." On the other end of the phone Leonard laughs. "That sounds like Claudia. If you want to stop her, I've got something that might help. Go through the door at the end of the second floor. I have this round, seal thing. It was a birthday present, but I'll let you borrow it." Leonard hangs up. "The door at the end of the second floor."

Heather leaves S12 and heads to the closest stairwell. "The door is locked. I'm sick to death of locked doors." Heather gets out her shotgun. She wastes two rounds on the door. The door still won't open. She gets out her mace and hits the door with it. The door still won't open. She gets out her pockets knife and jams it into the door knob. A click is heard, and the door opens. She walks down to the second floor and finds a key to unlock the door. She unlocks it and finds the door at the end of the second floor. She goes through door M.

She finds herself in a long hallway. She starts walking down the hallway. Halfway a metal fenced door comes crashing down in front of her and behind, leaving only one way to go. After six more metal fenced doors come crashing down, Heather finds another door and goes through. She finds herself in another hallway. She walks along. After a few minutes another metal fenced door come crashing down. "Crap. That one nearly came down on me." Another comes down, and another. After another few minutes another crashes down behind Heather and another in front of her. "Damn Leonard. I hate you as well. Now I'm stuck in this maze of doom. The only company I have is that weird symbol. Except this one isn't so weird. It's bringing back some sort of memory."

Over 17 Years Ago

A nurse is sitting, down at her arms. She is sitting behind a desk. "My name is Lisa Garland and I'm a White Claudia addict." Lisa head turns a little. There is a video tape next to her. A label on it says 'Lisa's Confession.' "Gosh, was meant to be talking about Alessa." The image fades. Another image appears. Lisa is sitting behind a desk, looking down at her arms. "Still has a usually high fever........Eyes don't open. Open them you stu.......getting a pulse. But just barely breathing. Why! What is keeping that child alive?" A voice is heard from somewhere. "An evil God in her womb. How could I forget that?" The image fades again.

Back to Brookhaven Maze of Doom

"Lisa. She was the only person who was nice to me. Those drugs made her weird. Maybe I shouldn't have put them in her coffee. She thought it was the doctor, he really did just give her something for her headache though." Heather says to herself. The symbol is gone and Heather is in yet another hallway. She walks along until she reaches a door. She goes through it and finds herself at the bottom of a ladder. Climbing up the ladder she sees Valtiel. Valtiel this time ignores her and turns his valves, Valerie and Victoria. At the top of the ladder Heather finds another door and goes through.