This is for my brother in the business world.
Only a week on the job, she's summoned to answer a complaint. Winry doesn't recognize herself in the condescending shrew of the client's report -- all she remembers is trying to persuade him not to trick his automail out with what Granny calls phallic enhancements. "They'd increase the load on the mechanism without a corresponding gain in function," she argues. "He doesn't need them."
"You're not here to decide what he needs," her supervisor replies. "Just give him what he wants."
"That's irresponsible!"
"That's customer service." He scribbles a note on the complaint. "Consider this your first warning."
Winry gapes, speechless.