Chapter 2. Urgent?
5.
Ministry of Magic Official Memo
Office Supplies Office; Level One.
FAO: Madam Umbridge
Thank you for contacting the Office Supplies Office. We acknowledge your request for a single pad of plain writing parchment (A4, refill), filed on the correct very pale pink (for ordering parchment) form. However, we regret that Ministry regulations prevent us from taking any notice of the accompanying frilly pink note requesting expedited delivery of the single pad of writing parchment (A4, refill). For expedited delivery, please fill in the RED form at the back of the Supply Request Form Book and return it to us.
We will then be happy to help.
6.
Ministry of Magic Official Memo
Office Supplies Office; Level One.
FAO: Madam Umbridge
Thank you for contacting the Office Supplies Office. We are sorry to hear that there is NO red form at the back of your Supply Request Form Book. This is a common problem, as there are only two red forms for expedited delivery of office supplies in the back of each book. Due to Ministry regulations, we cannot send out all requested office supplies by expedited delivery, so the demand is managed at source by limiting the number of red forms.
However, we can supply you with another Supply Request Form Book, which would have two red forms at the back for you to use. Please fill out the lime green Replacement Form inside the front cover of the Supply Request Form Book and return it to us.
We will then be happy to help.
7.
Ministry of Magic Official Memo
Office Supplies Office; Level One.
FAO: Madam Umbridge
Thank you for contacting the Office Supplies Office. Thank you for submitting a lime green Replacement Form for a new Supply Request Form Book. The requested item is attached.
We hope this is of help.
8.
Ministry of Magic Official Memo
Office Supplies Office; Level One.
FAO: Madam Umbridge
Thank you for contacting the Office Supplies Office. We note your request for expedited delivery. However, you have not submitted a Supply Request Form for any office supply item along with your Expedited Delivery Form. Please will you send the relevant coloured form from the Supply Request Form Book, along with an Expedited Delivery Form if you require the item urgently.
We will then be happy to help.
9.
Ministry of Magic Official Memo
Office Supplies Office; Level One.
FAO: Madam Umbridge
Thank you for contacting the Office Supplies Office. Due to Ministry regulations, complaints about the service provided by the Office Supplies Office cannot be handled if sent in on frilly pink notes. Please fill in the orange form in the Complaints Form Book if you wish to make a complaint about our services, giving full details about the incident in question, and return it to us. The affected request will, of course, be suspended until full enquiry has been made.
We hope this is of help to you.
10.
Ministry of Magic Official Memo
Office Supplies Office; Level One.
FAO: Madam Umbridge
Thank you for contacting the Office Supplies Office. We acknowledge your note enquiring into the status of your request for one pad of plain writing parchment (A4, refill). After checking our files, it appears that this request is currently suspended pending investigation.
We hope this is of help to you.