Ronda started her third day at Brianna's by giving a piece to the camera. She was standing outside, leaning against the small sign that was supposed to identify the hotel to potential customers. The sign was the first thing she had been critical of on her arrival two days earlier. "I'm back here at Brianna's," she began. "The first thing I noticed when I just drove back in here is, again, just how awful this sign is. Luckily for Daniel and Brie Bryan, the owners, I have a team of people coming this afternoon to put up a new, much better one. They will also be redecorating that dingy reception area so that customers actually feel like they're getting a warm welcome when they walk in. Speaking of warm welcomes, yesterday, I helped Daniel and Brie to reorganise their staff into more appropriate roles relative to their abilities. One of the people I'm most eager to see in their new position is Stephanie, the former Head Waitress, who seemed to have a real attitude problem. I'm hoping that moving her to the reception desk has helped her to get that out of her system. I think it's time we went inside to find out."

The camerawoman followed Ronda across the parking lot and into the reception area. The first indication Ronda got was good. Stephanie was standing at the desk wearing a smart black business suit. She looked liked a model professional. It was the starkest of contrasts to the first time the hotel inspector had entered the Brianna's, when Nikki had been slouching in the chair at the desk, taking selfies on her phone. The only downside was the absence of any other guests, but Rome wasn't built in a day. The changes Ronda had made were only just being put into effect.

"Hello, Ronda," Stephanie smiled when she saw the familiar face, followed by the woman with the TV camera. "Welcome back. How are you?"

"Hello, Stephanie," Ronda said, returning the smile in kind. "The new job seems like it's treating you well, and you really look the part. This is definitely a more professional start than we got off to last time."

"Yes, well, once I started working here on reception yesterday, I realised how much I used to hate waiting tables," Stephanie said reflectively. "Admin work is what I've always been good at. I guess I should thank you for seeing that and getting me reassigned."

"Nothing to thank me for," Ronda said easily. "I'm here to help Daniel and Brie save their business. Getting people into the right jobs was a much needed change for us. Tell me, have you seen much of an increase in business over the last couple of days? I'm just wondering how effective the advertising campaign we did for you has been."

"I've checked in two pairs of businessmen this morning," Stephanie reported. "There's some sales conference or something happening at the convention center a few miles up the road. That's probably the sort of business we should be targeting for the hotel, isn't it?"

Ronda nodded. "You said it. The good thing is, word of mouth can help you a lot with that. Think about it, if those guys enjoy their stay here, they will tell their colleagues and associates to consider it if they hear about them coming to town. It's possible that we could become the go-to place for conventions. That would be huge for us."

Stephanie liked the way Ronda talked about Brianna's as 'us' or 'we' when she was there. It really gave the impression that she cared about the business. That in turn made Stephanie feel bad for some of the attitude that she had given to the hotel inspector on the first day of the process. "Look, Ronda," she said. "I want to apologise for some of the things I said to you in the restaurant the other say. I know you're here to help."

"Forget it," Ronda said simply. "Now, I'm here to experience the hotel as a first time guest would, so why don't we take it from the top as if we've never met."

"Okay," Stephanie agreed. She took a deep breath to signal the change in conversation, then greeted Ronda with a winning smile. "Welcome to Brianna's."

"I have a reservation. Rousey," Ronda said politely.

"Great," Stephanie said, surprising Ronda again with amount of charm she managed to put into it. "One moment please."

Stephanie quickly checked something on the computer screen behind the desk, clicked her mouse a few times, then produced a key card, a registration form and a pen. "You're in room two eighteen, Ms Rousey," she said. "Could you please fill in this registration form?"

"Sure," Ronda said. It took her a minute to complete the form. When she was done, she set the pen down on top of it.

"Thank you," Stephanie. "Is there anything else I can do for you?"

"No, thank you," Ronda said.

Stephanie gestured towards the elevator. "The elevator is over there. If there's anything you need, you can call me from the phone in your room by dialing one one zero."

Ronda nodded her gratitude and headed for the elevator, pulling her case along behind her, with the camerawoman dutifully tagging along behind. Once they were in the elevator, she took on her role as the shows narrator and asked, "How did you find your second check-in experience at Brianna's, Ronda?"

"It was a lot better than the first one, wasn't it?" Ronda said. "Efficient, polite, you could hardly believe it was the same Stephanie we saw bossing everyone around in the kitchen and arguing with customers in the restaurant. If everyone else has approached the relaunch of Brianna's as well as she has, we might be getting somewhere."

The elevator arrived on the second floor and Ronda stepped out into the hallway. There was a housekeeping cart about half way along, outside of an open door to one of the rooms. Just as Ronda approached, Brie walked out of the room. She was wearing an apron and a pair of rubber gloves. Thea walked out behind her, carrying a stack of dirty towels that needed to be taken for laundry.

"Hello, Brie, Thea," Ronda greeted them, then spoke to the owner. "Getting your hands dirty I see, metaphorically at least."

"Yeah," Brie smiled. "I told the housekeeping team yesterday after you left that we were going to go over every room and start again with a clean slate. I figured that would be the easiest way to make sure the rooms are all up to standard: get them there, then keep them there. Thea and I have been working together, and Charlotte and Alexa are working together upstairs."

"That sounds like an excellent idea," Ronda said, impressed with the improvement in Brie's management of her hotel, and with her willingness to work with her people herself. "I'll go and inspect my room now. Then, if you don't mind, I'd like to have a word with you."

"Sure, whenever you're ready," Brie said.

Ronda resumed her journey along the hallway, heading for her room. "Here we are," she announced when they reached the door with 218 on it. She lead the camerawoman inside and wheeled her case over to the bed before taking a moment to look around the room. It was laid out in exactly the same way as the one she had previously occupied back along the hallway.

"As before, the room looks well presented at first glance," she said, looking into the camera. "But as we learned back then, the devil is in the detail, and that was where the housekeeping team were falling short. Let's see if they've fared better this time, shall we?" With that, she unzipped the front compartment on her case and pulled out a pair of blue rubber gloves. "I've got my favourite accessories with me again," she said sarcastically as she put them on.

"Check the sheet first," the camerawoman suggested, remembering the frightful semen stain that had confronted them in the first room Ronda had been given.

"Good idea," Ronda said. "The bed has been made up perfectly," she pointed out prior to lifting the covers up. The sheet looked to be brand new. "I think that's much better, don't you?" she asked the camera. "It's definitely better to be able to sleep in a bed without risking catching an STD. Or maybe that's me being picky?"

Next, Ronda walked over to the TV. "I pulled them up on dust on top of the wardrobe last time, so I'm go to assume they made sure I wouldn't catch them on that one twice. Let's try behind the TV instead, and see if they really have dusted this room properly." She put her hand behind the TV and ran a gloved finger along it. "Spotless," she announced after checking the result herself, holding it up to the camera as confirmation. "So far, Brie's been as good as her word. She's set high standards. If they can keep this up every day, they will see their customer satisfaction reviews getting better very quickly. Now, the bathroom."

The two women walked over to the bathroom and Ronda lifted the toilet lid. "Remember last time I inspected the toilet? It had not been cleaned under the rim, showing an unacceptable lack of attention to detail. Yes, I know guests aren't going to go sticking their fingers in the toilet, but that's not the point. A hotel room should be impeccably clean." She crouched down and ran a finger around roughly a quarter of the toilet, right under the rim. She held up the result to the camera once more, showing one tiny dark mark on the light blue rubber. "I'd call that acceptable," she announced.

Standing back up again, she looked at the bathtub and shower. "This looks like a brand new shower curtain," she said. "That's good. I'm not a fan of shower curtains, but they are acceptable as long as they are changed between every guest. The bath and the tiles also look like they've had a good clean."

"No hairs in the drain this time?" the camerawoman asked.

"Why don't we check?" Ronda said. She moved the shower curtain out of the way and leaned over the bath so that she could look into the drain. "Nothing that I can see," was the verdict. She stood back up and looked at the camera. Smiling, she said, "I'm happy to stay here tonight. They've done a very good job with it. It just goes to show how much a good kick up the ass can do. They already had all of the basics of a three star establishment here at Brianna's. It's a nice building, with nice rooms. What was letting it down was ultimately the management, and resulting from that, laziness and lack of commitment from the staff. Daniel and Brie are nice people, and that was being taken advantage of. Hopefully I've managed to drill into everyone's heads that unless they get themselves sorted out and start working hard, they'll be out of a job."

"Right," Ronda said, walking out of the bathroom, peeling her gloves off as she went. "My next thing to do is get Brie in here." She tossed the gloves onto the bed and walked over to the room's main door. Out in the hallway, she saw that the cleaning cart had moved slightly further away as the two woman team had progressed onto their next room. Thea was at the cart, picking up some clean bedding.

"Thea," Ronda called out.

"Something wrong," Thea asked with a hint of nervousness, clearly wondering what she might have missed when she had cleaned the room.

"No, the room is fine. You've done a good job with it," Ronda assured her. "Can you ask Brie to come here for a minute?"

"Sure," Thea said, promptly disappearing into the room that was currently being worked on.

It only took Brie a moment to emerge, minus the apron and gloves, hurrying towards Ronda with a worried expression on her face. "Ronda, is everything okay?"

"Everything's fine, Brie. If my room is representative of the work you've been doing, you're doing a great job," Ronda said. She gestured for the hotel's manager to join her in the room, then closed the door behind them.

"We've been doing all of the rooms to this standard," Brie promised. "It's like you said the other day; attention to detail is key, especially if we want repeat business from customers."

"That's good to hear," Ronda said. "What I wanted to talk to you in private about is the other half of the business. How was the restaurant at dinner last night? More specifically, how did Daniel handle things?"

"It went well, from what I've heard," Brie said. "Not brilliantly, but well. I think there were a few teething problems with Sasha getting to know Hunter and the way he runs his kitchen, but I would expect that. Melina had the waitresses running like clockwork, which I'm sure doesn't surprise you. She even had Daniel waiting tables again. He said to me in bed last night that he's thinking about not looking for a Head Waitress to replace Melina when she leaves; he's thinking of doing that job himself as restaurant manager. He said he was planning to ask her to work with him while she's here. He really is trying, Ronda. I think it just got to him so bad that we were in trouble, he started retreating away from it. You've not really seen the man I married yet."

Ronda felt touched by that glowing testimony and the conviction Brie had put into it. "I'll talk your word for that," she said gently. "Frankly, Daniel does concern me a lot, but if what you've just told me is accurate, those are definitely positive signs. What I think I'll do now is go and experience the service and food in the restaurant again first hand. Tell me, when was the last time you ate there?"

"What?" Brie asked, surprised. "I've never eaten in our restaurant."

Ronda raised her eyebrows. "You've never eaten in your own restaurant? You should make a point of doing that at least once a month. What better way to make sure the food is good? And while you're at it, you're able to see how the service is being conducted around you."

Embarrassed, Brie looked down at the floor. "You're right. I'd honestly never even thought of it, but it makes total sense. I should definitely do that at some point."

Turning to the camera, Ronda smiled. "What better time than the present?"