"You!" She spat, spittle hanging from her mouth. "What have you done?" She continued to splutter in anger, and Ianto began to think that if he could keep her talking, Jack would be able to get there in time.

"I haven't done anything," he said calmly. Out of the corner of his eye he saw that Terry had noticed the gun in his hand and had backed off, pulling Ticia with him against the window sill. Lord knew what Terry thought he was doing, but he couldn't let it distract him right now.

"You are not going to ruin things for me, little man," Mrs. Trundle cried. She was turning red with rage, her hands clenched. She took a step towards him and he brought the gun up. Ticia gasped from somewhere behind him. He took a deep breath and primed the gun, bracing himself against the counter and holding it with a two handed grip.

"That's close enough," he told her. "Stay where you are."

"Or what?" She sneered. She didn't think he would really shoot her, but she still hesitated. One could never tell with these humans whether they would actually do what they threatened. The ringing of the bell distracted her and she turned towards the door. Ianto moved only to track her with his gun.

"Oooh, I was looking for a cup of that nice coffee," a familiar voice said as the door closed and Ianto sighed with relief. Mrs. Trundle started to move in the direction of the door and stopped abruptly. Ianto glanced quickly over to the left and saw that Gwen had her gun aimed on the woman as well.

Mrs. Trundle looked from one to the other. "What is this?"

"Torchwood," Jack said from behind her. She spun around and stared at the man who came through the curtain with a rifle aimed at her. She looked at him in confusion for a moment before she recognized him as the same man who had come into the shop claiming to be Ianto's boyfriend. He was dressed in some sort of outfit that looked vaguely military.

"You," she said, turning from him to Ianto in anger. "You tricked me."

"You are kidnapping people and keeping them in the basement," Jack said, tsking at her. "We can't allow that."

"You said he was your boyfriend," Mrs. Trundle said, still focused on Ianto.

"He is," Ianto nodded, not losing focus. "And my boss." He heard another gasp from Ticia where she cowered behind him. "Not that it has anything to do with this."

"Don't you dare hurt my children!" The creature screamed. She turned, looking at each of them in turn. "You won't hurt my children!"

"We don't plan on hurting your children, but we're not going to let you hurt innocent humans, either," Jack said. "We're here to get them out."

"But I need them!" Mrs. Trundle wailed. "My children need them!" She stared at Jack who shook his head.

"No," he said calmly. "Now we can do this the easy way or the hard way. Which is it going to be?" He moved closer to her, crowding her up against the counter until Ianto's gun pressed against the back of her head. Jack reached into a pocket and pulled up a set of restraints which he tossed to Gwen. "Cuff her."

Gwen lowered her gun as she caught the restraints with her other hand, and moved over to where the woman – or whatever she was – stood. She slapped the restraints on one hand before pulling it back and grabbing the other one. Mrs. Trundle started howling, doubling up as she screamed. Gwen saw that Ianto followed each movement with his gun, never letting her out of his sight. She had no idea if whatever was inside this woman could shape shift, so being cautious was a good thing.

"Over there," Jack said, gesturing with his gun towards the other side of the store. Gwen pulled on the restraints and drew the creature away from the frightened baristas. It looked like Ianto had been able to clear out the rest of the store, which was a good thing. Gwen pushed Mrs. Trundle into a chair and focused her gun on her again. "Ianto, with me."

Ianto slowly lowered his gun and turned to the couple behind him. "It's okay, she isn't going to hurt you."

"What's going on?" Terry asked. Ticia was staring at them all with huge eyes, unable to utter a word.

"Would you believe me if I told you Mrs. Trundle was an alien?" Ianto asked. They both shook their heads and he sighed. "Would you trust me to just stay here until we can get everyone safe?" Tentatively Ticia nodded and Terry followed suit a moment later. "Do either of you know how to use a gun?" They both shook their heads and he sighed again. He turned back to Jack. "Dare we leave her alone with just Gwen?"

"She isn't going anywhere," Gwen said, standing with her gun aimed at the sobbing woman in front of her. Jack looked from Ianto to Gwen before moving into the back room. They heard him move around until he came back with a rope, which he tossed to Gwen.

"Tie her up to the chair. If she so much as twitches, shoot," he told her. "Ianto, we don't have much time and I need your help." Ianto nodded and lowered his gun. He tucked it into his pocket and lifted the dividing leaf to go out from behind the counter.

"Let's do it," he said. Jack handed him the spare rifle and he slung it over his shoulder. He followed Jack into the back room and down the aisle to the stairs leading to the basement. They both went down the stairs and Jack pulled a torch out of his pocket. He shone it through the doorway and Ianto finally saw what was in the room behind the plywood barrier.