"Hello! You have reached Ion Frontier Security Services; taking charge in our defense!"
"This is Howard from the Night City branch office, and I need to discuss our last security expense report. The billing has some discepancies that need to be corrected."
"I'll transfer you to the finance team right away."
... ... ...
*Thank you for holding. We are experiencing higher than normal pro-*
"Ion Frontier: Security Services: Finance, this is Debbie speaking. Can you please confirm which account you are inquiring about?"
"Yes, that would be the Night City office, number 8744230. I need the A five five coverage plan adjustments."
"Excellent. And for security purposes, how are you feeling today Howie?"
"It's Howard. Ah, uhm. One... oh. Fine, and daandy?"
"Preem. It will be just a moment while I bring up your details... and done. The management audio tap will be reenabled at the end of this call."
"Right. So first thing is the line item eight here; we're being billed for seven full sets of armor, but only four body plates were damaged and only one helmet was stolen; the rest were recovered intact. Depreciation needs to be accounted for as well."
"That falls under your enhanced coverage plan as a mark-up. I'll flip it back to being billed to next of kin, and you can claim the full amount as savings for your quarterly review."
"Great. Next, there's the ammo expenditure. While I know it is policy for us to pay for ammo used in emergency situations, none of the guards fired a shot; that was all done by the intruder. Here's the vid."
"Technically correct. However if we classify it as hostile weapons fire, then the damage to the office equipment and structure are legally due to environmental hazards given you are located in Night City. You likely want to file the repairs as renovation upgrades instead for the tax deduction."
"I see. Good point. That will more than offset the cost."
"Is there anything else you want to ask about?"
"No further concerns, but please round up the discounts to eleven point two percent using funds pulled out of the A five five. With the tax thing that'll get me to a full bonus this month. Standard tip for yourself of course."
"Consider it done. You'll have the discount confirmation documents ready to sign momentarily. Expect the usual bill amount next cycle, and the salary savings while we rehire guards will go to the usual account."
"Pleasure doing business with you."
...
"Hey boss! Get up, I know security's ice ain't that good. Good news; your best negotiator just dragged a big discount out of those gonks in their billing department."